Kovass is a guard inside the Faerieland palace, who was worried when purple clouds appeared over Neopia.
Some believe the problems are coming from a surge of magic from somewhere.
The last keiko to use the staircase was accidentally transported over the ocean.
Sorry milady! No one's allowed on this staircase. This is the enchanted 'Endless Staircase'. Normally, it transports people but there's been a couple of accidents lately, starting after that huge storm.
The 'keiko' mentioned in his speech was likely intended to read 'Kiko' instead.